Information Systems Success in the Context of Internet Banking: Scale Development

Senthilarasu Balasubramanian () and Veeraraghavan Jagannathan ()
Additional contact information
Senthilarasu Balasubramanian: Associate Professor, Department of Management Studies, National Institute of Technology, Tiruchirappalli,Tamil Nadu. India
Veeraraghavan Jagannathan: National Institute of Technology, Tiruchirappalli-620015.India

Journal of Internet Banking and Commerce, 2014, vol. 19, issue 2, 01-15

Abstract: The Internet has revolutionized services across institutions. The Banking sector has registered significant change in the quality of service owing to the bandwidth of information flow ensuring greater customer-satisfaction. This has also brought into perspective the security environment within which information flow takes place. This paper initiates a few viable steps through scale development for Information System success with respect to Internet Banking. It attempts to fine tune the design efficiency of the measuring tool, at an individual level, for IS success. Towards this end, the study takes the empirical route for, qualitatively and quantitatively, testing and validating the outcomes for enhanced perceived security in select Indian nationalized banks. The present study examines the user satisfaction; individual impact; information, system and which impact IS success. It revisits the methods by which these variables are, hitherto, measured. It proceeds towards a scale development after examining the responses from 520 samples. The findings are based on the development of a six-factor scale. While the study has particular relevance for individual users of net-banking, it has promise for wider application at the organizational level as well.

Keywords: Banking; Information system success; E-banking; Internet banking (search for similar items in EconPapers)
JEL-codes: A11 (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ris:joibac:0276

Access Statistics for this article

Journal of Internet Banking and Commerce is currently edited by Vijaya Lakshmi, Nahum Goldmann and Dale Pinto

More articles in Journal of Internet Banking and Commerce
Bibliographic data for series maintained by Dale Pinto ().