Critical Success Factors for Preventing e-Banking Fraud

Ahmad Kabir Usman () and Mahmood Hussain Shah ()
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Ahmad Kabir Usman: Researcher, Lancashire Business School, University of Central Lancashire, UK
Mahmood Hussain Shah: Senior Lecturer, Lancashire Business School, University of Central Lancashire, UK

Journal of Internet Banking and Commerce, 2013, vol. 18, issue 2, 01-14

Abstract: E-Banking fraud is an issue being experienced globally and is continuing to prove costly to both banks and customers. Frauds in e-banking services occur as a result of various compromises in security ranging from weak authentication systems to insufficient internal controls. Lack of research in this area is problematic for practitioners so there is need to conduct research to help improve security and prevent stakeholders from losing confidence in the system. The purpose of this paper is to understand factors that could be critical in strengthening fraud prevention systems in electronic banking. The paper reviews relevant literatures to help identify potential critical success factors of frauds prevention in e-banking. Our findings show that beyond technology, there are other factors that need to be considered such as internal controls, customer education and staff education etc. These findings will help assist banks and regulators with information on specific areas that should be addressed to build on their existing fraud prevention systems.

Keywords: E-Banking; E-banking Frauds Prevention; Internet Banking Security; Fraud Prevention; Critical Success Factors (search for similar items in EconPapers)
JEL-codes: E58 (search for similar items in EconPapers)
Date: 2013
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