The Quality of Internet Banking Service Encounter in Jordan

Yazan K.A. Migdadi ()
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Yazan K.A. Migdadi: Bradford University

Journal of Internet Banking and Commerce, 2008, vol. 13, issue 3, 01-07

Abstract: The purpose of this study is to identify the quality of internet banking service encounter of the retail banks in Jordan, and to identify the quality dimensions that should be improved or sustained, to achieve these purposes the banks' web sites were evaluated by using the web site quantitative evaluation method (QEM), the evaluation of the banks' web sites was conducted in March 2008 for sixteen retail banks in Jordan, the results indicated that; the banks in Jordan have significant positive quality of the internet banking service encounter, further the banks' web sites are rich in their content, and significant in the navigation, but the speed of home page down load and web site accessibility should be developed in the future

Keywords: Internet banking; Service encounter; Quality; Retail banks (search for similar items in EconPapers)
JEL-codes: G24 (search for similar items in EconPapers)
Date: 2008
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