Internet Banking and the Impact of Seller Support and Third Party

Daniel Nilsson ()
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Daniel Nilsson: Stockholm School of Economics

Journal of Internet Banking and Commerce, 2007, vol. 12, issue 1, 01-09

Abstract: An explosion of new technologies has taken place within the retail environment. More and more service providers have begun to use a wide range of technologies that allow consumers to produce and use the services by themselves, without direct contact from the employees of the firm. However, usage of services in new technologies is rarely problem-free; consumers may encounter obstacles during the interaction. This article examines what influence seller support and the third party, as sources for assistance, has on consumers’ usage of SSTs

Keywords: Self-service Technology; Social Network; Seller Support (search for similar items in EconPapers)
JEL-codes: B55 (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:ris:joibac:0522

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