Visitors’ Motivations, Satisfaction and Loyalty towards Castro Marim Medieval Fair

Iolanda Barbeitos (), Patrícia Oom do Valle (), Manuela Guerreiro () and Júlio Mendes ()
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Iolanda Barbeitos: University of Algarve, Postal: Master in Management of Tourism Organizations, Faculty of Economics, University of Algarve, http://fe.ualg.pt
Patrícia Oom do Valle: University of Algarve, Postal: Research Centre for Spatial and Organizational Dynamics, Faculty of Economics, University of Algarve, Campus de Gambelas, Faro, Portugal, http://www.cieo.pt
Manuela Guerreiro: University of Algarve, Postal: Research Centre for Spatial and Organizational Dynamics, Faculty of Economics, University of Algarve, Campus de Gambelas, Faro, Portugal, http://www.cieo.pt
Júlio Mendes: University of Algarve, Postal: Research Centre for Spatial and Organizational Dynamics, Faculty of Economics, University of Algarve, Campus de Gambelas, Faro, Portugal, http://www.cieo.pt

Journal of Tourism, Sustainability and Well-being, 2014, vol. 2, issue 1, 89-104

Abstract: The study tests the relationship between motivation, satisfaction, and loyalty using a structural equation model. Data have been collected through a questionnaire applied to visitors attending a local festival, Castro Marim Medieval Fair, which hosts every year between 45.000 and 60.000 visitors. Results show that satisfaction towards controlled variables of the event within the venue’s boundaries, such as animation, gastronomy, and handicraft, influences visitors’ overall satisfaction towards the event. On the other hand, they also reveal a direct relationship between overall satisfaction and loyalty. The study contributes to a better understanding of visitors’ behaviour and provides useful guidance to festival ideation and design.

Keywords: Motivation; Satisfaction; Loyalty; Festival; Structural Equation Modelling (search for similar items in EconPapers)
JEL-codes: M30 (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:ris:jspord:0024

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