The Effect of Multicultural Experience in Conflicts Management Styles: Mediation of Cultural Intelligence and Self-monitoring

Gabriela Gonçalves (), Marta Reis (), Cátia Sousa (), Joana Santos () and Alejandro Orgambídez-Ramos ()
Additional contact information
Gabriela Gonçalves: University of Algarve, Postal: Department of Psychology and Educational Sciences, University of Algarve, Campus de Gambelas, 8005-139 Faro, Portugal, http://fchs.ualg.pt/pt
Marta Reis: University of Algarve, Postal: Master in Social and Organizational Psychology University of Algarve, Campus de Gambelas, 8005-139 Faro, Portugal, http://fchs.ualg.pt/pt
Cátia Sousa: University of Algarve, Postal: PhD student in Psychology, Faculty of Human and Social Sciences, University of Algarve, Campus de Gambelas, 8005-139 Faro, Portugal, http://fchs.ualg.pt/pt
Joana Santos: University of Algarve, Postal: Assistant Professor, Department of Psychology and Educational Sciences, University of Algarve, Campus de Gambelas, 8005-139 Faro, Portugal, http://fchs.ualg.pt/pt
Alejandro Orgambídez-Ramos: University of Algarve, Postal: Assistant Professor in Organizational Behaviour , University of Algarve, Campus de Gambelas, 8005-139 Faro, Portugal, http://fchs.ualg.pt/pt

Journal of Tourism, Sustainability and Well-being, 2015, vol. 3, issue 1, 4-21

Abstract: Conflict is an inevitable reality both in personal and in organizational life. For being inevitable, the conflict must be managed Defined as a process that occurs when one party feels adversely affected by another (e.g., De Dreu, 1997 the conflict management styles can be analysed as a function of personality variables. In this respect the cultural intelligence, self-monitoring and self-interdependent seem to be relevant variables, since characterised by flexibility and interest in other aspects present in conflict management styles. In this study, we propose that cultural intelligence, associated with the self-interdependent and self-monitoring, can have a positive impact on the choice of most effective interpersonal conflict resolution styles. Being cultural intelligence an attribute of extreme importance, we still sought to determine how the quantity and quality of intercultural contact and self-interdependent present themselves as predictors of it. With a sample of 399 individuals, the proposed model suggests that high levels of cultural intelligence mediated by a high self monitoring and selfinterdependent positively affect and predict the conflict resolution styles adopted. Given the need to develop abilities aimed at increasing the skills of conflict resolution, this study adds to the existing literature new predictors, contributing to the welfare and performance of human resources, and consequently to success and organizational effectiveness.

Keywords: Cultural Intelligence; Multiculturality; Conflict Management Styles; Self-monitoring (search for similar items in EconPapers)
JEL-codes: J24 (search for similar items in EconPapers)
Date: 2015
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.cieo.pt/journal/J_1_2015/article1.pdf Full text (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ris:jspord:0041

Access Statistics for this article

Journal of Tourism, Sustainability and Well-being is currently edited by Patrícia Pinto

More articles in Journal of Tourism, Sustainability and Well-being from Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve University of Algarve, Faculty of Economics, Campus de Gambelas, 8005-139 Faro, Portugal, Coordinator of the Centre: Prof. Patrícia Pinto, E-mail: pvalle@ualg.pt. Contact information at EDIRC.
Bibliographic data for series maintained by Silvia Fernandes ().