The Relationship between Types of Conflict, Conflict Handling Strategies and Group Effectiveness

Francisca Marques (), Paulo Lourenço (), Isabel Dimas () and Teresa Rebelo ()
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Francisca Marques: University of Coimbra, Postal: Master’s degree in Work and Organizational Psychology, University of Coimbra, Portugal, http://www.uc.pt/
Paulo Lourenço: University of Coimbra, Postal: Assistant Professor of Work, Organizational and Personnel Psychology, University of Coimbra, Portugal, http://www.uc.pt/
Isabel Dimas: University of Aveiro, Postal: Assistant Professor of Organizational Psychology University of Aveiro, Portugal, http://www.ua.pt/
Teresa Rebelo: University of Coimbra, Postal: Assistant Professor of Work, Organizational and Personnel Psychology, University of Coimbra, Portugal,, http://www.uc.pt/

Journal of Tourism, Sustainability and Well-being, 2015, vol. 3, issue 1, 58-77

Abstract: This study seeks to analyze a) if the frequency with which group choose to use a certain strategy is associated with the type of conflict represented in a given situation and b) if, for different types of conflict, different conflict handling patterns (the frequency of their use) could be considered significant predictors of group effectiveness, measured through group performance and satisfaction. We developed a correlational empirical study with a sample composed of 73 work groups, taken from 14 organizations in the industrial and service sectors. The results showed that groups in task conflict situations choose integrative strategies more often than when in relational conflict situations. Moreover, avoiding strategies were more likely to be used in relational conflict situations than in task conflict situations. On the other hand, our results showed that the frequency with which a group uses an integrative strategy can be considered a significant (positive) predictor of group satisfaction for both types of conflict situations (task and relationship). Our results are discussed and compared with our previous literature review, as well as the implications and limitations of the study, along with some thoughts on further investigation.

Keywords: Group Conflict; Resolution Strategies; Satisfaction; Performance (search for similar items in EconPapers)
JEL-codes: D22 D74 (search for similar items in EconPapers)
Date: 2015
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