Dynamic Processes of an Airport's System. Applying Value Network Analysis (VNA) to the Air Traveller Experience

Margarida Vaz (), Maria Emília Baltazar () and Jorge Silva ()
Additional contact information
Margarida Vaz: CEPESE – Research Centre for the Study of Population, Economics and Society (University of Oporto), Postal: Researcher at the CEPESE – Research Centre for the Study of Population Economics and Society (University of Oporto) and at the NECE – Research Center in Business Sciences (UBI), http://www.cepese.pt/portal/en/front-page?set_language=en
Maria Emília Baltazar: LAETA- Associated Laboratory for Energy, Transports and Aeronautics, Postal: Assistant Researcher at the Associated Laboratory in Energy Transports and Aeronautics (LAETA, http://www.idmec.ist.utl.pt/laeta/
Jorge Silva: University of Beira Interior (UBI), Postal: Assistant Professor at the Aerospace Sciences Department at the University of Beira Interior (UBI), Portugal, http://www.ubi.pt/Entidade/Departamento_de_Ciencias_Aeroespaciais

Journal of Tourism, Sustainability and Well-being, 2015, vol. 3, issue 4, 311-332

Abstract: In this paper, we argue that networks are fundamental instruments for the development of the business system of airports’ landside area. We propose value network analysis (VNA) to gain a better understanding of how processes and people create value in airports’ network ecosystem. This methodology makes it possible to understand and visualise the internal and external value networks, mapping the players and their interrelationships and thus capturing the dynamics of the airports’ entire system. Applying value network analysis (VNA) to the air traveller experience, we conclude that this approach provides a network ecosystem perspective on how processes and people create value within the air traveller experience network. For the validation of this scenario, several interviews were conducted with experts.

Keywords: Airports’ Landside Areas; Air Traveller Experience; Social Network Analysis; Value Network Analysis (search for similar items in EconPapers)
JEL-codes: R42 Y10 (search for similar items in EconPapers)
Date: 2015
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.cieo.pt/journal/J_4_2015/article5.pdf Full text (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ris:jspord:0062

Access Statistics for this article

Journal of Tourism, Sustainability and Well-being is currently edited by Patrícia Pinto

More articles in Journal of Tourism, Sustainability and Well-being from Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve University of Algarve, Faculty of Economics, Campus de Gambelas, 8005-139 Faro, Portugal, Coordinator of the Centre: Prof. Patrícia Pinto, E-mail: pvalle@ualg.pt. Contact information at EDIRC.
Bibliographic data for series maintained by Silvia Fernandes ().