How tourists perceive, create and encode the memorable tourism experience

Rui Pedro (), Júlio Mendes (), Nelson Matos (), Mário Ascenção () and Patrícia Pinto ()
Additional contact information
Rui Pedro: ISMAT, Universidade Lusófona, Postal: Instituto Superior Manuel Teixeira Gomes (ISMAT) Universidade Lusófona, Portimão, Portugal , & Cinturs, http://www.ismat.pt/
Júlio Mendes: Cinturs, Postal: Research Centre for Tourism, Sustainability and Well-being (CinTurs), University of Algarve, http://www.cinturs.pt/site/index.php
Nelson Matos: ESGHT & Cinturs, Postal: Research Centre for Tourism, Sustainability and Well-being (CinTurs), & School of Management, Hospitality and Tourism University of Algarve, Faro, Portugal, http://esght.ualg.pt/
Mário Ascenção: Haaga-Helia University of Applied Sciences, Postal: Experience and Wellness Economy Unit, Haaga-Helia University of Applied Sciences, Helsinki, Finland, http://vuosikertomus.haaga-helia.fi/2020-en-gb/
Patrícia Pinto: Faculty of Economics & Cinturs, Postal: Research Centre for Tourism, Sustainability and Well-being (CinTurs), & Faculty of Economics, University of Algarve, Faro, Portugal, http://www.cinturs.pt/site/index.php

Journal of Tourism, Sustainability and Well-being, 2021, vol. 9, issue 4, 296-325

Abstract: The focus of the study was to understand and clarify the role of the senses, emotions, and memories (SEMs) on the memorable tourism experience (MTE). The main objective of the research was to map the relation between the SEMs within the tourism experience establishment. The tourism experience mapping results showed that SEMs explained part of the MTE establishment and the discovery of three map patterns of the experience based on the emotional states of joy, love, and positive surprise. The research findings are relevant to reinforce the understanding, the design and to implement MTE more effectively, in terms of experiential stage planning and acting (service staff).

Keywords: Senses; Emotions; Memories; Modelling MTE; SEM Model (search for similar items in EconPapers)
JEL-codes: Z30 Z32 Z33 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.cieo.pt/journal/J_4_2021/article3.pdf Full text (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ris:jspord:1042

Access Statistics for this article

Journal of Tourism, Sustainability and Well-being is currently edited by Patrícia Pinto

More articles in Journal of Tourism, Sustainability and Well-being from Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve University of Algarve, Faculty of Economics, Campus de Gambelas, 8005-139 Faro, Portugal, Coordinator of the Centre: Prof. Patrícia Pinto, E-mail: pvalle@ualg.pt. Contact information at EDIRC.
Bibliographic data for series maintained by Silvia Fernandes ().