Enhancing Employee Resilience Among Private Hospital Healthcare Practitioners (HCPs) in Malaysia: What Factors Matter?

Zarith Zulaikha binti Abd Aziz, Aspanorizan binti Hamzah and Norashikin binti Hussein

Information Management and Business Review, 2025, vol. 17, issue 2, 130-144

Abstract: The demanding nature of the healthcare industry created a challenging work environment for healthcare practitioners. Such challenges include emotional fatigue, long working hours, rapid decision-making under pressure, and working with critically ill patients, all of which have been exacerbated by the COVID-19 pandemic. High employee resignation rates, heavy workloads, unpredictable work hours, and regulatory and compliance pressures further complicate this challenging situation. As a result, many healthcare practitioners (HCPs) become disengaged and experience burnout. Thus, being resilient is regarded as imperative in aiding HCPs in navigating the challenging work circumstances described. The fact that HCPs must uphold high standards of care despite the challenges makes building resilience essential. This study aimed to address the factors that influence employee resilience, namely self-efficacy, perceived organizational support (POS), and perceived social support (PSS) from family, friends, and significant others among HCPs at a private hospital in Malaysia. A self-administered online survey was employed to gather data from 175 nurses and allied health professionals utilizing a non-probability purposive sampling technique. The findings of this study revealed that only SE, POS, and PSS from a significant other had a significant relationship with employee resilience among HCWs. Interestingly, the present study revealed contrary findings, indicating that PSS from family and friends did not correlate significantly with employee resilience. Several recommendations were developed for the private hospital to strengthen its talent among HCPs.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:rnd:arimbr:v:17:y:2025:i:2:p:130-144

DOI: 10.22610/imbr.v17i2(I)S.4577

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