The Impact of Autonomy, Workload and Work Life Balance on Job Performance of Support Staff

Nur Atiqah Rochin Demong, Abdul Hamid Abdul Halim, Masrur Mohd Khir, Ryan Kang Jee Hong and Natalie Loi Yoke Kei

Information Management and Business Review, 2025, vol. 17, issue 3, 426-434

Abstract: Job performance is crucial for a company's success, especially for support staff, who are the core of government entities. The effectiveness and efficiency of government services are often underestimated and underappreciated. The relationship between autonomy, workload, and work-life balance is complex, with excessive labor leading to stress and pressure. However, a balance between autonomy, workload, and work-life can lead to engaged and productive staff, enhancing job performance. A decrease in job performance among support personnel is a significant concern that must be addressed to ensure employee work-life balance. Employers must recognize the value of their support staff and take action to improve their performance. Organizations can ensure their support personnel are motivated, productive, and performing well by lowering their workload and providing opportunities for recognition and training. This study aims to find the effect of autonomy, workload, and work-life balance on job performance among support staff at a selected organization in Negeri Sembilan. A quantitative approach was used, collecting data through structured questionnaires. The results showed a significant, positive, and moderate relationship between autonomy and job performance, with a p-value of more than 0.01. There was no significant, negative, or very weak relationship between workload and job performance, and a significant, positive, and strong relationship between work-life balance and job performance.

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:rnd:arimbr:v:17:y:2025:i:3:p:426-434

DOI: 10.22610/imbr.v17i3(I).4692

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