Assessing the Factors Influencing Service Innovation Capabilities and Performance

Nor Asiah Omar, Muhamad Azrin Nazri, Syed Shah Alam and Azhar Ahmad

Information Management and Business Review, 2016, vol. 8, issue 4, 52-63

Abstract: Innovation has been recognized as a central source of business growth and a key determinant of competitive advantage for many organizations. This paper seeks to address two main objectives. The first objective is to examine the direct effect of organizational structure (i.e. centralization and formalization), transformational leadership, organizational learning and customer orientation on innovation capabilities. The second objective is to examine the effect of innovation capability and organizational performance. Findings show that customer orientation, organizational learning, and transformation leadership had significant positive effects on innovation capability. The results further show that innovation capability had a significant impact on organizational performance.

Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://ojs.amhinternational.com/index.php/imbr/article/view/1393/1297 (application/pdf)
https://ojs.amhinternational.com/index.php/imbr/article/view/1393 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rnd:arimbr:v:8:y:2016:i:4:p:52-63

DOI: 10.22610/imbr.v8i4.1393

Access Statistics for this article

More articles in Information Management and Business Review from AMH International
Bibliographic data for series maintained by Muhammad Tayyab ().