Classification of office processes of large industrial enterprise

Классификация офисных процессов крупных промышленных предприятий

Brykalov, Sergey (Брыкалов, Сергей) (), Borodina, Vera (Бородина, Вера) () and Volkova, Natalya (Волкова, Наталья) ()

Voprosy upravleniya / Management Issues, 2019, 281-294

Abstract: The purpose of this work is to determine and form an original classification of the most frequently re-peated processes of the enterprise, concerning the largest number of its employees (typical office pro-cesses of the enterprise). The result of this work will be used as a database for conducting research of these processes in order to identify suboptimal and inefficient processes from the total set, develop proposals for their optimization, eliminate duplicate processes, and reduce the time of all office pro-cesses in the enterprise. The results of the work were achieved using well-known scientific methods (grouping, classification, analysis, synthesis, etc.), as well as taking into account the use of process, complex functional and sys-tem approaches. The paper describes the main prerequisites and approaches to identifying inefficient processes of industrial enterprises, key information sources and research methods, provides the conceptual framework used in the context of research, and presents a fragment of the original classification of typ-ical office processes of a large industrial enterprise in the machine-building sector (“Afrikantov OKBM” JSC). The originality of the classification of typical office processes lies in the fact that the well-known classification within the context of “internal and external processes of the enterprise” is expanded by the functional areas of processes, their influence on revenue generation, key stakeholders and the de-scription (variety) of processes. The described classification of processes is universal for large industrial enterprises and can be borrowed, adapted to the specifics of particular organizations and used as a tool for identifying sub-optimal processes in order to improve the operational efficiency of the enterprise and employee productivity, which determines the practical significance of the work. The tools, approaches and solutions described in this paper can be borrowed and used in other industrial enterprises, regardless of their type of activity.

Keywords: classification of office processes; operational efficiency; productivity improvement; industrial enter-prise; standard office processes (search for similar items in EconPapers)
Date: 2019
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