MODERN TECHNOLOGIES IN WORKING WITH CITIZENS' APPEALS IN LOCAL SELF-GOVERNMENT BODIES

СОВРЕМЕННЫЕ ТЕХНОЛОГИИ В РАБОТЕ С ОБРАЩЕНИЯМИ ГРАЖДАН В ОРГАНАХ МЕСТНОГО САМОУПРАВЛЕНИЯ

Daria N. Bobrova (Боброва Д.Н.) and Olga S. Petrova (Петрова О.С.)
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Daria N. Bobrova (Боброва Д.Н.): A. I. Herzen State Pedagogical University
Olga S. Petrova (Петрова О.С.): A. I. Herzen State Pedagogical University

State and Municipal Management Scholar Notes, 2021, vol. 3, 212-218

Abstract: The article examines the experience of working with citizens' appeals, including the assessment of the use of modern technologies in this process at the local level on the example of the munici-pal formation of the city of Lomonosov. The study also analyzed the satisfaction of the citizens of the Lo-monosov municipality with the quality of interaction with the municipality on their applications. The analy-sis made it possible to identify a number of problems that make it difficult to work with citizens' appeals in the administration.

Keywords: citizens' appeals; interaction with authorities; feedback; modern technologies; local self-government bodies; municipal formation; proposal; application; complaint (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:rnp:smmscn:s21334

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