"MFC – PUBLIC RECEPTION OFFICES OF AUTHORITIES AND ORGANIZATIONS": REGIONAL TACTICS OF TRUST MANAGEMENT TO THE AUTHORITIES

«МФЦ – ОБЩЕСТВЕННЫЕ ПРИЕМНЫЕ ОРГАНОВ ВЛАСТИ И ОРГАНИЗАЦИЙ»: РЕГИОНАЛЬНАЯ ПРАКТИКА УПРАВЛЕНИЯ ДОВЕРИЕМ К ВЛАСТИ

Alexey V. Baranov (Баранов А.В.), Olga V. Kotlyarova (Котлярова О.В.) and Ivan N. Shleverda (Шлеверда И.Н.)
Additional contact information
Alexey V. Baranov (Баранов А.В.): South-Russia Institute of Management – branch of Russian Presidential Academy of National Economy and Public Administration
Olga V. Kotlyarova (Котлярова О.В.): Vladimir Branch of Russian Presidential Academy of National Economy and Public Administration
Ivan N. Shleverda (Шлеверда И.Н.): South-Russia Institute of Management – branch of Russian Presidential Academy of National Economy and Public Administration

State and Municipal Management Scholar Notes, 2022, vol. 1, 11-17

Abstract: The article is devoted to the actual problem of managing public trust in the government. The priority is the idea of the need for continuous direct communication between representatives of civil society and government structures in order to create an open and transparent information space that makes it possible to make the process of trust bilateral. The regional experience of increasing the level of trust in the authorities through the implementation of the project "MFC – public reception offices of authorities and organizations", aimed at timely and verified consultation of citizens on a wide range of legal issues, is described. Cooperation and openness on the part of the 25 authorities involved in the project contribute to the formation of a positive opinion about the activities of the state, increase the level of satisfaction of the population and promote mutual trust between the authorities and civil society. Involvement in the project of a system of multifunctional centers for the provision of state and municipal services makes it possible to explore the MFC system as a large-scale communication platform characterized by a high level of organization, service culture, increased digitalization. The authors are convinced that such regional experience should be scaled up as a federal format project and implemented into the paradigm of other regions.

Keywords: trust in the authorities; public opinion; the system of multifunctional centers for the provision of state and municipal services; civil society; public opinion; the percentage of satisfaction of citizens (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

Downloads: (external link)
ftp://w82.ranepa.ru/rnp/smmscn/s2211.pdf

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rnp:smmscn:s2211

Access Statistics for this article

State and Municipal Management Scholar Notes is currently edited by Tatiana Ignatova

More articles in State and Municipal Management Scholar Notes from Russian Presidential Academy of National Economy and Public Administration Contact information at EDIRC.
Bibliographic data for series maintained by RANEPA maintainer ().