Client-centricity in the professional development of public civil servants (experience of the Krasnodar territory)

Клиентоцентричность в профессиональном развитии государственных гражданских служащих (опыт Краснодарского края)

Alexey V. Baranov (Баранов А.В.), Olga V. Kotlyarova (Котлярова О.В.) and Alexey V. Tagaev (Тагаев А.В.)
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Alexey V. Baranov (Баранов А.В.): South-Russia Institute of Management – branch of Russian Presidential Academy of National Economy and Public Administration
Olga V. Kotlyarova (Котлярова О.В.): Vladimir branch of Russian Presidential Academy of National Economy and Public Administration
Alexey V. Tagaev (Тагаев А.В.): South-Russia Institute of Management – branch of Russian Presidential Academy of National Economy and Public Administration

State and Municipal Management Scholar Notes, 2023, vol. 4, 9-16

Abstract: The presented article describes the results of the survey, the purpose of which is to assess the level of satisfaction of civil servants with their own professional development and to identify factors that increase the involvement of employees in the process of professional development. The authors introduce a client-centric approach to the process of training civil servants, while developing and implementing additional professional programs, I focus on the educational needs and needs of listeners. The result of the study was the identification of several conditions that increase the client-centricity of the development and training process. Such conditions include the fixation of awareness of the need for development; an objective assessment of one's own professionalism: success, the presence of scarce competencies, potential; provision of resources and conditions; consideration of the wishes of employees during development and training activities; integration of training into professional activities.

Keywords: client-centricity; professional development; public administration; educational request; educational need (search for similar items in EconPapers)
Date: 2023
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