E-government as a tool in public administration

Электронное правительство как инструмент в государственном управлении

Nikita S. Baranov (Баранов Н.С.)
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Nikita S. Baranov (Баранов Н.С.): Saint Petersburg State University

State and Municipal Management Scholar Notes, 2025, vol. 2, 264-271

Abstract: Introduction. Digital technologies are used in many fields of activity, and the sphere of public administration is no exception. With digitalization in the public sphere, the term "electronic government" has appeared. The meaning of e-government is in interaction with the state through information technology. E-government services are used by both citizens and businesses, as well as government organiza-tions themselves. Purpose. To determine what opportunities e-government creates for three actors: citizens, businesses, and government organizations. Analyze how e-government facilitates the interaction of citizens, businesses, and government organizations. Methods. The research methodology is based on the analysis of the use of e-government systems by citizens, businesses and government organizations, as well as on the analysis of papers of foreign and domestic researchers on the topic of e-government. Results. E-government creates a large number of opportunities for citizens, businesses, and government organizations. Opportunities for citizens to receive public services are significantly expanding. Citizens can find out information about the provision of public services and submit an application for their provision online. Citizens can also interact with each other through e-government services. E-government allows organizations from the private sector to reduce the cost of interacting with government organizations and participate in electronic business support initiatives. Organizations from the public sector can optimize their internal processes and build cooperation with other government organizations through e-government. Conclusions. E-government is a tool that transforms interactions between various participants in society, including citizens, businesses, and government organizations. For each of the three parties, the digital transformation of the state creates unique opportunities. E-government services can increase the efficiency, transparency, and accessibility of public services. The introduction of e-government is an important step towards improving the efficiency of public administration.

Keywords: digital transformation; e-government; public services; public administration; electronic initiatives; management efficiency; public sector (search for similar items in EconPapers)
Date: 2025
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