APPLYING DMAIC FRAMEWORK FOR DESIGNING PERSONALIZED TRAINING PROGRAMS IN THE IT INDUSTRY

Marija Stanojeska ()
Additional contact information
Marija Stanojeska: University American College Skopje, Skopje, North Macedonia

Business Excellence and Management, 2025, vol. 15, issue 2, 63-75

Abstract: In today’s fast-paced world of progressive workforce training, companies are increasingly oriented to the utilization of innovative technologies like virtual reality (VR) and augmented reality (AR) or Artificial Intelligence (AI), to enhance the learning experience for their employees. The necessity for well-structured training program development, customized to fulfill the specific gap in the workforce’s knowledge and skills evolved as one of the key organizational priorities, especially in the rapidly growing IT industry. Yet, adopting new and advanced concepts brings numerous benefits alongside barriers and difficulties due to employees' different levels of proficiency. Personalized learning not only enhances involvement but also ensures that employees receive targeted training that directly addresses their specific knowledge and skill gaps in a particular field. This paper aims to identify the current steps in designing personalized development programs tailored to the employees' experience and learning background, driven by the Six Sigma DMAIC methodology. For this purpose, the presented conceptual model is extended by integrating the DMAIC approach into the structuring of personalized training programs. The model was validated through face-to-face interviews with representatives of the Macedonian IT industry business community.

Keywords: Conceptual model; DMAIC methodology; Employees; Personalization; Training programs (search for similar items in EconPapers)
Date: 2025
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://beman.ase.ro/no152/5.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rom:bemann:v:15:y:2025:i:2:p:63-75

Access Statistics for this article

Business Excellence and Management is currently edited by Zamfir Andreea

More articles in Business Excellence and Management from Faculty of Management, Academy of Economic Studies, Bucharest, Romania Contact information at EDIRC.
Bibliographic data for series maintained by Zamfir Andreea ().