JOB SATISFACTION IN HEALTHCARE INSTITUTIONS: EVIDENCE FROM RANGPUR COMMUNITY DENTAL MEDICAL COLLEGE AND HOSPITAL

Shamim Uddin ()
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Shamim Uddin: Begum Rokeya University, Rangpur, Bangladesh

Business Excellence and Management, 2026, vol. 16, issue 5, 26-41

Abstract: Employee job satisfaction plays a crucial role in enhancing organizational performance, service quality, and employee retention in healthcare institutions. This study examines job satisfaction among doctors, nurses, and support staff at Rangpur Community Dental Medical College and Hospital in Bangladesh, focusing on seven key domains: job privileges, interpersonal relations and cooperation, working environment, patient relationships, organizational facilities, career development, and human resource practices. A descriptive, cross-sectional, and quantitative research design was employed, collecting data from 90 employees, including 35 doctors, 26 nurses, and 29 support staff, using a structured questionnaire and the validated Job Satisfaction Survey (JSS) scale. Findings indicate moderate overall satisfaction, with notable variations across domains. Interpersonal relations and cooperation were rated most positively, reflecting a supportive work culture, whereas financial benefits, organizational facilities, and certain career development opportunities were areas of dissatisfaction. Human resource practices, including recruitment transparency and workload management, also require attention. The study highlights the importance of enhancing job-related benefits, promoting professional growth, and providing institutional support to improve employee satisfaction. These insights provide actionable recommendations for hospital management to optimize workforce motivation, performance, and, ultimately, patient care outcomes.

Keywords: Job satisfaction; Healthcare employees; RCDCH; Career development; Bangladesh (search for similar items in EconPapers)
Date: 2026
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