THE IMPACT OF TRUST ON ORGANIZATIONAL PERFORMANCE: A STUDY OF SELECTED INSTITUTIONS IN ROMANIAN FINANCIAL AND BANKING INSTITUTIONS

Daniela Cornelia Niculescu

Business Excellence and Management, 2015, vol. 5, issue 3, 22-39

Abstract: Trust and organizational performance have been the focus of recent intensive research efforts. By trusting the organization, the systems and processes, the leaders and colleagues, combined effects of the work can be produced, and therefore each member’s effort will have a greater impact on the organizational performance. Today’s organizations must create a trustworthy environment by motivating and engaging employees to achieve organizational mission and vision. The overall objective of the research is to investigate the impact of employee trust on employee performance in the Romanian financial and banking institutions. Our findings show that if there is a genuine communication between management layers, if realistic objectives are implemented in order for the employees to be inspired to work at their best potential, and if companies invest trustworthy behaviors, companies will energize their employees and make them feel comfortable with their work, boosting individual and organizational performance

Keywords: : Employee trust; Employee performance; Motivation; Engagement; Job satisfaction; Synergistic work relationships. (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:rom:bemann:v:5:y:2015:i:3:p:22-39

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