SHIFTING TO PERFORMANCE MANAGEMENT IN MUNICIPAL PUBLIC UTILITY SERVICES: A BRIEF RECENT HISTORY OF BENCHMARKING IN ROMANIA

Elena TUDOSE (iorga) ()
Additional contact information
Elena TUDOSE (iorga): Faculty of Management, Bucharest University of Economic Studies

Proceedings of Administration and Public Management International Conference, 2015, vol. 11, issue 1, 97-105

Abstract: The use of benchmarking tools for measuring performance in public service delivery (public services audits) correlates with an increased strategic planning capability of municipal governments and a more judicious resource allocation. However, this process is still in an incipient stage in Romania and it is not necessarily internalized by the neither the agencies providing public services (be that public authorities themselves or private service providers), nor by an educated public utility services consumer, but rather it appears as an external, artificial procedure imposed by national legislation or by EU – related targets, where the case.

Keywords: public utilities; performance management; benchmarking; minimum standards; key performance indicators. (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.confcamp.ase.ro/2015/doc/S1/08Tudose(Iorga).pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rom:compca:v:11:y:2015:i:1:p:97-105

Access Statistics for this article

Proceedings of Administration and Public Management International Conference is currently edited by Popescu Irina Ruxandra

More articles in Proceedings of Administration and Public Management International Conference from Research Centre in Public Administration and Public Services, Bucharest, Romania Contact information at EDIRC.
Bibliographic data for series maintained by Popescu Irina Ruxandra ().