THE PERFORMANCE PARADOX IN THE PUBLIC SECTOR IN EU MEMBER STATES. KEY FACTS AND CHALLENGES

Ana-Maria Bercu, Mihaela Onofrei () and Anca-Florentina Vatamanu ()
Additional contact information
Mihaela Onofrei: Alexandru Ioan Cuza University of Iasi
Anca-Florentina Vatamanu: Alexandru Ioan Cuza University of Iasi

Proceedings of Administration and Public Management International Conference, 2018, vol. 14, issue 1, 94-103

Abstract: The aim of the paper is to investigate to what extent public strategies and specific key performance indicators (KPIs) explains differences regarding achieved public performance across European Union (EU) member countries. It is supposed that after almost twenty years, the organizational renewal of public administration should improve countries that are faced with low customer satisfaction, tight fiscal space and administrative constraints and achieve stability, distribution, and economic performance. Our ?ndings provide empirical evidence for the need of developing systems capable to handle contested and multiple performance indicators, striking a balance in the degree of ‘measure pressure’ and minimizing dysfunctional effects.

Keywords: performance management; public administration; strategies; performance indicators (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://confcamp.ase.ro/2018/wp-content/uploads/20 ... Onofrei_Vatamanu.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rom:compca:v:14:y:2018:i:1:p:94-103

Access Statistics for this article

Proceedings of Administration and Public Management International Conference is currently edited by Popescu Irina Ruxandra

More articles in Proceedings of Administration and Public Management International Conference from Research Centre in Public Administration and Public Services, Bucharest, Romania Contact information at EDIRC.
Bibliographic data for series maintained by Popescu Irina Ruxandra ().