EMOTIONAL INTELLIGENCE AND ITS ROLE IN THE DEVELOPMENT OF ORGANIZATIONAL PERFORMANCE

Catalin Pãžrvu (), Oana Sabie () and Roxana Bri?cariu ()
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Catalin Pãžrvu: Bucharest University of Economic Studies, Romania
Oana Sabie: Bucharest University of Economic Studies, Romania
Roxana Bri?cariu: Bucharest University of Economic Studies, Romania

Proceedings of Administration and Public Management International Conference, 2019, vol. 15, issue 1, 58-65

Abstract: Does the presence or absence of emotional intelligence affect organizational performance and if so how? Emotional Intelligence, though now more commonplace in management lingo is a relatively new term. Yet studies have shown time and time again it is an important factor in catalyzing a proper work environment in organizations. Taking into account the Emotional Intelligence component and its effects as part of overall Organizational Performance, considering how it dovetails and affects other classic components of management which influence the end result requires a different view of what exactly Organizational Performance is. So in this article, the authors wish to expand the definition of organizational performance to also account for how employees feel in the workplace, and also to put forth several hypotheses on how the emotional intelligence of workers and managers may impact the work environment. The article also discusses why investing in the emotional intelligence of workers and managers is very important if the organizations are interested not only in making money for their shareholders, but also honoring their workforce. If we are aiming for healthier and more sustainable and more humane workplaces, then not only making profits, but making managers and employees feel that the workplace is a place to be valued and a way to offer one’s unique gifts and talents is important. And having emotionally intelligent workforce is a key component in ensuring just that.

Keywords: Emotional Intelligence; Organizational Performance; ability model; trait model; mixed model; creativity; empathetic accuracy; employee satisfaction. (search for similar items in EconPapers)
Date: 2019
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