ANALYSIS OF ROMANIA’S HEALTHCARE SERVICE QUALITY CASE STUDY: COLENTINA CLINICAL HOSPITAL OF BUCHAREST

Mihaela Melenciuc (), Laura Mina-Raiu () and Cătălin Raiu ()
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Mihaela Melenciuc: Bucharest University of Economic Studies, Romania
Laura Mina-Raiu: Bucharest University of Economic Studies, Romania
Cătălin Raiu: Universitatea București, Facultatea de Administrație și Afaceri

Proceedings of Administration and Public Management International Conference, 2022, vol. 18, issue 1, 136-147

Abstract: The quality of an individual's life is directly impacted by their health, which, in turn, relies on the quality of healthcare services provided by national healthcare systems. This study aims to examine healthcare services in Romania, specifically within the municipality of Bucharest, and to identify the key factors that influence the quality of medical care and patient satisfaction. We utilized an online questionnaire to collect responses from medical service beneficiaries in Bucharest, obtaining a total of 143 responses. The findings indicate that healthcare services in Romania are of average quality, resulting in a similarly moderate level of patient satisfaction with several complaints. According to the respondents, the primary factors influencing patient satisfaction and healthcare service quality are cleanliness and comfort, the availability of high-performance equipment and devices in hospitals, and the attitude and behavior of the medical staff.

Keywords: Medical services; Patients’ satisfaction; Quality management. (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:rom:compca:v:18:y:2022:i:1:p:136-147

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