QUALITY MANAGEMENT AND PERFORMANCE IMPROVEMENT IN PUBLIC INSTITUTIONS BY BENCHMARKING APPLICATION

Rodica Gherghina (), Marilena Ciobanasu () and Anca Mirela Postole ()
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Rodica Gherghina: Academy of Economic Studies
Marilena Ciobanasu: Universitatea Titu Maiorescu Bucuresti
Anca Mirela Postole: Universitatea Titu Maiorescu Bucuresti

Proceedings of Administration and Public Management International Conference, 2010, vol. 6, issue 1, 236-245

Abstract: Within the performed survey, the authors analyze the benchmarking definitive elements, identify the main categories of the approach referring to benchmarking, and underline the positive aspects and the critics in connection with it. All the said aspects are analyzed in order to set forth a basis for benchmarking application within the public institutions, such way to lead to the improvement of quality and performance management. It is evidenced that benchmarking does not refer only to performance’ measurement, but, it represents a strategy aiming public institutions reach a certain competitive level.

Keywords: public; institutions; benchmarking; quality; performance. (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:rom:compca:v:6:y:2010:i:1:p:236-245

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