STRATEGIC MANAGEMENT ROLE IN INCREASING SATISFACTION FOR HEALTH SERVICES BENEFICIARES

Oana Matilda SABIE (abaluta) ()
Additional contact information
Oana Matilda SABIE (abaluta): Facultatea de Administratie si Management Public, Academia de Studii Economice din Bucuresti
Authors registered in the RePEc Author Service: Oana Matilda Sabie (Abaluta)

Proceedings of Administration and Public Management International Conference, 2011, vol. 7, issue 1, 96-117

Abstract: In this paper I choose to approach this subject because I think the measure in which the beneficiaries of these services are satisfied represents, in fact, one of the best ways to measure the quality of provided services, of strategic management efficiency and is also a good way to identify the clients’ complaints regarding in general all health services, whether is about the medical staff or the way the activities are organized.

Keywords: health services; strategic management; patient’s satisfaction degree. (search for similar items in EconPapers)
Date: 2011
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.confcamp.ase.ro/2011/pdf/Sectiunea1/12.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rom:compca:v:7:y:2011:i:1:p:96-117

Access Statistics for this article

Proceedings of Administration and Public Management International Conference is currently edited by Popescu Irina Ruxandra

More articles in Proceedings of Administration and Public Management International Conference from Research Centre in Public Administration and Public Services, Bucharest, Romania Contact information at EDIRC.
Bibliographic data for series maintained by Popescu Irina Ruxandra ().