Evolution of complex sales in the service system

Adrian Gelu Lupu () and Felicia Adriana Lupu ()
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Adrian Gelu Lupu: The Bucharest Academy of Economic Studies, Romania
Felicia Adriana Lupu: The Bucharest Academy of Economic Studies, Romania

Economia. Seria Management, 2009, vol. 12, issue 2 Special, 223-229

Abstract: Product sales, together with their specific services, are considered to have a complex nature. The services that can be provided are very diverse, and can be differentiated according to several criteria. In the merchandise sale domain, the sales associated to services define the merchandise distribution activity. The increase of the quality of merchandise distribution services generates the efficiency of the offer of the distribution company and increases the client satisfaction degree. The objective of this study is to present the evolution in time of the distribution activity, on one hand, and on the other, to point out the main current tendencies of merchandise distribution and sales activity accompanied by services considering the improvement of their quality.

Keywords: sales; service system; training; market; distribution (search for similar items in EconPapers)
JEL-codes: M10 M13 M21 (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:rom:econmn:v:12:y:2009:i:2special:p:223-229

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