Assessing the Role of Automation in Managing of Iranian E-banking and its Impact on Social Benefit

Hamidreza Salmani Mojaveri () and Javad ABEDI Firouzjaie ()
Additional contact information
Hamidreza Salmani Mojaveri: Department of Management and Economic, Islamic Azad University,Science and Research Branch, Tehran, Iran Author-Name: Ali HASSANI
Javad ABEDI Firouzjaie: University of Tehran, Department of English Teaching, Iran

Economia. Seria Management, 2011, vol. 14, issue 1, 81-90

Abstract: Banks in the field of commercial developments have attention to create structural changes in the receiving and payment systems and also have facilities in services process to customers. In fact we can claim one of the reasons of general tendency to electronic business is the banks managers’ attention to the importance and necessity of this phenomenon, thus have led to their trend and serious attention for providing banking structure, based on electronic method. What banking services makes it different in comparing with other conventional methods for using E-Banking systems, is, quantitative and qualitative expansion in customer service. In other words, E-Banking, prepares the situation to customer till have wider and more diverse services. Furthermore, time and spatial dimension will not have effect in reducing or increasing services to customers. Also the customer can control his/her financial activities in every time and everywhere without attending in bank’s branches. The aim of this paper is to illustrate the status of banking automation, its social and organizational consequences in Iranian E-banking system, and providing appropriate recommendations.

Keywords: Bank automation; ATM; E-banking; service quality. (search for similar items in EconPapers)
JEL-codes: G21 L86 (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.management.ase.ro/reveconomia/2011-1/8.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rom:econmn:v:14:y:2011:i:1:p:81-90

Access Statistics for this article

Economia. Seria Management is currently edited by Ciocoiu Nadia Carmen

More articles in Economia. Seria Management from Faculty of Management, Academy of Economic Studies, Bucharest, Romania Contact information at EDIRC.
Bibliographic data for series maintained by Ciocoiu Nadia Carmen ().