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Employee Engagement: A Literature Review

Dharmendra Mehta () and Naveen K. Mehta ()
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Dharmendra Mehta: Vikram University, Ujjain
Naveen K. Mehta: MIT, Ujjain

Economia. Seria Management, 2013, vol. 16, issue 2, 208-215

Abstract: Motivated and engaged employees tend to contribute more in terms of organizational productivity and support in maintaining a higher commitment level leading to the higher customer satisfaction. Employees Engagement permeates across the employee-customer boundary, where revenue, corporate goodwill, brand image are also at stake. This paper makes an attempt to study the different dimensions of employee engagement with the help of review of literature. This can be used to provide an overview and references on some of the conceptual and practical work undertaken in the area of the employee engagement practices.

Keywords: Employees; leadership; engagement; performance; satisfaction; relationships. (search for similar items in EconPapers)
JEL-codes: M10 M12 M19 M51 (search for similar items in EconPapers)
Date: 2013
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