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DETERMINANTS OF SERVICE’S PERFORMANCE GROWTH IN THE 21st CENTURY

Gheorghe Alexandru and Claudiu Cicea

Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2017, vol. 11, issue 1, 1038-1045

Abstract: Achieving the goals of service providers requires the development of a set of activities differentiated in terms of specific functions and interconnected from the perspective of the relational connections in accordance with the systemic approaches. The service companies, interpreted as a system, should be studied in terms of their economic and social dimensions. The main objective of any company (regardless of whether it is a manufacturing / production or service company) is to increase its performance. The article analyzes the main factors that can influence the performance of companies in the sphere of services, depending on the level of influence. Seven factors (determinants) are identified and analyzed, four of which the firm have an increase control (endogenous), two on which the company has a low control (exogenous) and one that has ambivalent action.

Keywords: services; performance; growth. (search for similar items in EconPapers)
Date: 2017
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