DETERMINANTS OF SERVICE’S PERFORMANCE GROWTH IN THE 21st CENTURY
Gheorghe Alexandru and
Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2017, vol. 11, issue 1, 1038-1045
Achieving the goals of service providers requires the development of a set of activities differentiated in terms of specific functions and interconnected from the perspective of the relational connections in accordance with the systemic approaches. The service companies, interpreted as a system, should be studied in terms of their economic and social dimensions. The main objective of any company (regardless of whether it is a manufacturing / production or service company) is to increase its performance. The article analyzes the main factors that can influence the performance of companies in the sphere of services, depending on the level of influence. Seven factors (determinants) are identified and analyzed, four of which the firm have an increase control (endogenous), two on which the company has a low control (exogenous) and one that has ambivalent action.
Keywords: services; performance; growth. (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:rom:mancon:v:11:y:2017:i:1:p:1038-1045
Access Statistics for this article
Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE is currently edited by Ciocoiu Nadia Carmen
More articles in Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE from Faculty of Management, Academy of Economic Studies, Bucharest, Romania Contact information at EDIRC.
Series data maintained by Ciocoiu Nadia Carmen ().