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RPA AND THE FUTURE OF WORKFORCE

Adrian-Mihai Zaharia-Radulescu, Catalin Liviu Pricop, Darko Shuleski and Anton Cristian Ioan

Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2017, vol. 11, issue 1, 384-392

Abstract: Automation is one of the keywords of today’s business landscape as it can decrease cost, increase accuracy, decrease execution time while increasing security and confidentiality of business operations and by doing that increasing efficiency and providing a boost for higher business performance. The automation landscape is composed of several verticals and one that is a hot topic today is Robotic Process Automation (RPA) as it can support rapid automation of enterprise business processes. This paper aims to present the automation landscape, what RPA is and how can this approach help companies to increase their performance and maintain their competitive advantage in a highly dynamic economic environment. The challenges and the risks of RPA adoption are also presented in the paper. The research done by the authors is both theoretical and literature review and combines knowledge from different areas. Examples of how RPA can be used are presented in this paper to facilitate the understanding of the subject. RPA is a key component for the workforce of the future when humans and robots will work together for the benefit of society.

Keywords: RPA; workforce automation; performance management (search for similar items in EconPapers)
Date: 2017
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