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Luise Zeininger, Sabina Irimie () and Mircea Mihai

Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2017, vol. 11, issue 1, 812-822

Abstract: The 2015 release of the ISO 9001 international quality management standard introduced a series of changes that are affecting processes and people altogether and ultimately the organisations as a whole. As transition deadline is in sight, organisations ought to be working their way through the new requirements, especially the major ones such as: risk-based approach introduction, changes of requirements related to responsibilities and changes regarding the documentation requirements. ISO 9001 is one of the most used quality management standard in Romania with more than 12,000 valid certificates recorded for 2016 hence any change affecting the standard also affects a large number of the registered companies in Romania. In that respect and as a continuation of previous work, the objective of present research is to identify the gaps between what managers know and what they do about these changes. Our aim is to explore whether organisations and their managers are ready at least to cope with the major changes, if they understand the impact of those changes when cascading through organisation as management and manager’s approach to change is overwhelmingly important for any organisation.

Keywords: management; risk; quality management; leadership; organisational objectives. (search for similar items in EconPapers)
Date: 2017
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Handle: RePEc:rom:mancon:v:11:y:2017:i:1:p:812-822