QUANTITATIVE ANALYSIS OF THE CALLS RECEIVED IN THE NATIONAL UNIQUE SYSTEM FOR EMERGENCY CALLS

Ionel-Sorinel Vasilca, Mihail BÃRÃNESCU and Madlena Nen

Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2019, vol. 13, issue 1, 1157-1167

Abstract: This paper is intended to analyze the number and distribution of emergency and non-emergency calls, according to their historical reports, their scatter per counties and per operators, as a way to conduct improvements of the quality of services, a better operation of the 112 service and a balanced workload of the operators.

Keywords: 112; emergency call; non-emergency call (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:rom:mancon:v:13:y:2019:i:1:p:1157-1167

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