INTEGRATED SUPPLY CHAIN MANAGEMENT PROCESS BENCHMARKS FOR GLOBAL BUSINESS SERVICES IN ROMANIA

Diana Cozmiuc

Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2020, vol. 14, issue 1, 101-119

Abstract: Over 200 Romanian subsidiaries of global companies provide shared services or global business services. Part of these companies are the most important business process outsourcing companies worldwide. Shared services transition activities as are at home location. Global business services add value by managing integrated processes with information technology support. Global standards for business processes exist in business process management theory and worldclass benchmarks. Part of standard global business processes are related to supply chain management, where the latest global standard in the Supply Chain Operations Reference model SCOR. The goal of this article is to identify the global standards and benchmarks for supply chain management related global business centers according to multiple references. These references cover key theory: supply chain management and business process management and key empirical references: global management consultants, information architecture providers, the most important global business process outsourcing companies. The methodology is an instrumental multiple case study. Results show that supply chain operations certification providers, business process management, management consultants, enterprise resource planning software providers Oracle and SAP, and the leading worldwide global business process outsourcing companies share the process models in SCOR. The study highlights best results begin with SCOR and worldclass process benchmarks, continue with information technology and thereby design global business services. This is an interdisciplinary approach which brings business process acumen to both management theory and management practice.

Keywords: integrated supply chain management; business process management; benchmarking; Hackett standards; global business service; advanced automation (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:rom:mancon:v:14:y:2020:i:1:p:101-119

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