THE ROLE OF LEADERSHIP IN INSTILLING ORGANIZATION CITIZENSHIP BEHAVIOR

Maria Frangieh and Doina Popescu

Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2020, vol. 14, issue 1, 522-532

Abstract: This article examines the effect of Transformational Leadership Style on employees’ organization citizenship behavior. The latter is being focused upon as a determinant factor in “individual and group performance, which, in turn, leads to an effective “organization performance. The ability to motivate employees to accomplish outside the terms and conditions of their signed work contract is one of many effective leadership’s missions (Bass, 1997). Based on abundant literature, transformational leadership had proven to be effective in managing organizations. Hence, the purpose of this research is to answer the following question: does transformational leadership style affect the development of organizational citizenship behavior? The main objective is to demonstrate how transformational managers implant organization citizenship behavior among their subordinates. The study was conducted in a private hospital in the north of Lebanon on a sample of thirty nurses in both the surgery and the urgent care departments. Choosing the hospital industry, and specifically those two departments, seemed logic in the light of Covid-19 pandemic (which caused an increase in the number of admitted patients) and severe economic crisis (which pushed many hospitals to impose salaries’ late payments and cutoffs). I believe that the effect of the managers’ transformational style could be easily depicted in the light of more workload and less rewards. The research findings indicated that transformational leaders considerably impact employees’ organizational citizenship behavior. This fact reveals the necessity of training managers to exhibit their transformational style which will obviously lead to the wellbeing of all stakeholders.

Keywords: organization citizenship behavior; organizational performance; transformational leadership (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:rom:mancon:v:14:y:2020:i:1:p:522-532

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