THE APPLICATION OF SIX SIGMA WITHIN BPM IN A FINANCIAL SERVICES OUTSOURCED BACK-OFFICE ENVIRONMENT

Paul Soare

Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2014, vol. 8, issue 1, 518-525

Abstract: The present paper investigates Six Sigma’s suitability within Business Process Management while exploring to what extent DMAIC can assist the management of a back-office and continuous improvement. The research is looking into the service industry, business process outsourcing in particular, exploring ways of driving productivity improvements and whether this is attainable through the application of Six Sigma.

Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:rom:mancon:v:8:y:2014:i:1:p:518-525

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