Improving the Quality of Higher Education Service by Using the Quality Function Deployment: A Case Study

Abdelkrim Yahia-Berrouiguet () and Yasmine Belabid ()
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Abdelkrim Yahia-Berrouiguet: Tlemcen University, Algeria
Yasmine Belabid: Tlemcen University, Algeria

Management and Economics Review, 2022, vol. 7, issue 2, 173-181

Abstract: The aim of this study was to apply quality function deployment to identify the critical quality management system requirements that have a higher impact on service quality at the economic sciences department in Tlemcen city. Data were obtained from a sample of 110 students at the economic sciences department. Results revealed that service quality in economic sciences department was more than moderate level, and it can be improved by focusing on the critical quality management system requirements. The application of quality function deployment identified 8 critical requirements of managerial system, technical system and social system that have a higher impact on quality service at economic sciences department.

Keywords: higher education; quality function deployment; quality management system; service quality (search for similar items in EconPapers)
JEL-codes: I23 M19 (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:rom:merase:v:7:y:2022:i:2:p:173-181

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