UPCOMING DIGITAL TRANSFORMATION AND ARTIFICIAL INTELLIGENCE TRENDS IN THE PUBLIC SECTOR

Milja Orlandic (), Tijana Ðukic () and Marija Mladenovic ()
Additional contact information
Milja Orlandic: PhD student; University Business Academy in Novi Sad, Faculty of Applied Management, Economics and Finance, Belgrade, Serbia
Tijana Ðukic: Assistant Professor; University Business Academy in Novi Sad, Faculty of Applied Management, Economics and Finance, Belgrade, Serbia
Marija Mladenovic: PhD student; University Business Academy in Novi Sad, Faculty of Applied Management, Economics and Finance, Belgrade, Serbia

REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, 2024, vol. 2024, issue 42, 45-59

Abstract: Robotic Process Automation (RPA) continues to be recognized in the field of digital transformation due to its capacity to boost productivity, enhance quality, and elevate employee satisfaction. Combining RPA with artificial intelligence and machine learning enhances operational efficiency, reduces costs, and enhances performance. This article employs the Piprecia method to determine the crucial factors for successfully building a Robotic Process Automation (RPA) platform. The analysis focuses on matters such as technological framework, compatibility, employee learning, adaptability, and ability to expand. Findings provide strategic recommendations for the effective, practical, and customized implementation of RPA platforms in the public sector.

Keywords: RPA; AI; PIPRECIA; public sector. (search for similar items in EconPapers)
JEL-codes: C44 O30 (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
https://ramp.ase.ro/vol42/42-03.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rom:rampas:v:2024:y:2024:i:42:p:45-59

Access Statistics for this article

REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC is currently edited by Androniceanu Armenia

More articles in REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC from Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania Contact information at EDIRC.
Bibliographic data for series maintained by Androniceanu Armenia ().