HARARE’S WATER WOES: USING ROOT CAUSE ANALYSIS TO PIERCE THE BLACK BOX

Sylvester Marumahoko ()
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Sylvester Marumahoko: University of Johannesburg, Auckland Park, South Africa

Theoretical and Empirical Researches in Urban Management, 2022, vol. 17, issue 1, 45-61

Abstract: Faced with deteriorating service delivery, Harare City Council (HCC) introduced a plan it called City Stabilisation Plan (CSP) on 16 September 2020. A key feature of the plan which seemingly received widespread public acceptance was restoring water service delivery. In the same vein, HCC unveiled its annual budget for 2021 on 19 November 2020. Arguably the budget had a skew towards improved local socio-economic development. In essence, however, performance has largely remained inadequate, limited and staggered. Services that are seemingly stalling include road construction and maintenance, healthcare, water supply and solid waste management. This is prompting the question of what might have gone wrong. By focusing on failing water supply, the article attempts to acquire insight into the nature, constraints and dynamics characterising contemporary urban service delivery in the City of Harare. In the most part, the article achieves its objectives through application of root cause analysis technology.

Keywords: service delivery; Zimbabwe; City of Harare; water service delivery; root cause analysis; water infrastructure; water pricing policies. (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:rom:terumm:v:17:y:2022:i:1:p:45-61

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