AN INNOVATIVE LEADERSHIP MODEL OF SERVICE DELIVERY IN URBAN LOCAL AUTHORITIES

Alice Motsi (), Samuel Gumbe (), Noel Muzondo () and Forbes Makudza ()
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Alice Motsi: Business Enterprise and Management Department, Faculty of Business Management Sciences and Economics, University of Zimbabwe, Zimbabwe
Samuel Gumbe: Business Enterprise and Management Department, Faculty of Business Management Sciences and Economics, University of Zimbabwe, Zimbabwe
Noel Muzondo: Business Enterprise and Management Department, Faculty of Business Management Sciences and Economics, University of Zimbabwe, Zimbabwe
Forbes Makudza: Business Enterprise and Management Department, Faculty of Business Management Sciences and Economics, University of Zimbabwe, Zimbabwe

Theoretical and Empirical Researches in Urban Management, 2024, vol. 19, issue 1, 54-69

Abstract: The study sought to develop and validate an innovative leadership model for improving service delivery in urban local authorities. The prevalence of poor service delivery in urban local authorities motivated this study. The selected constructs of innovative leadership are innovative and creative thinking behaviour, risk taking and change oriented leadership, stakeholder participation, public administration core values, and service leadership. Data was collected using a survey approach from residents of Harare City Council, Zimbabwe. A structured questionnaire was used to collect 415 validated responses which were analysed using AMOS structural equation modelling (SEM) application. The innovative leadership model was confirmed and the study concluded that innovative and creative thinking behaviour, risk taking and change oriented leadership stakeholder participation, service leadership, and public administration core values, as constructs of innovative leadership, can go a long way on improving service delivery challenges in urban local authorities. As a result, the study validated and concluded the role of the constructs on service delivery challenges in urban local authorities. The study therefore recommends the adoption of the tested model as a plausible solution to service delivery challenges being faced by urban local authorities.

Keywords: Service Delivery; Innovative and Creative Thinking Behaviour; Risk Taking and Change Oriented Leadership; Stakeholder Participation; Service Leadership (search for similar items in EconPapers)
Date: 2024
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