TOWARD EQUAL ACCESS TO PUBLIC SERVICES THROUGH ENHANCED E GOVERNMENT IN SEMARANG CITY

Zulmasyhur Zulmasyhur () and Eko Sugiyanto ()
Additional contact information
Zulmasyhur Zulmasyhur: Faculty of Social Sciences and Politic, Universitas Nasional, Indonesia
Eko Sugiyanto: Faculty of Social Sciences and Politic, Universitas Nasional, Indonesia

Theoretical and Empirical Researches in Urban Management, 2024, vol. 19, issue 1, 89-109

Abstract: This research examines the influence of e-Government initiatives on equal access to public services in Semarang City, Indonesia. Quantitative research is used systematically with the aim of describing, confirming and proving hypotheses related to observed phenomena through the collection and analysis of numerical data. This research methodology uses a Structural Equation Modeling (SEM) approach which is used to test and measure the relationship between variables in a model. The results show that e-Government initiatives have the potential to increase equality of access, but their effectiveness is colored by two main factors: digital infrastructure and cultural differences. Digital infrastructure gaps, such as limited internet connectivity and digital literacy, still limit the affordability of e-Government services. Cultural differences in technology adoption, language, and service preferences can also hinder the use of e-Government, especially for older generations and traditional communities. This research analyzes these findings based on the digital divide theory and underlines the importance of developing e-Government initiatives that are inclusive and responsive to the needs of diverse communities. The theoretical implications of this research emphasize the need to consider digital infrastructure and cultural differences in the design and implementation of e-Government to achieve optimal equality of access to public services.

Keywords: Equal access; digital infrastructure; cultural differences; digital divide; e-Government. (search for similar items in EconPapers)
Date: 2024
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://um.ase.ro/v19i1/5.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rom:terumm:v:19:y:2024:i:1:p:89-109

Access Statistics for this article

Theoretical and Empirical Researches in Urban Management is currently edited by Colesca Sofia

More articles in Theoretical and Empirical Researches in Urban Management from Research Centre in Public Administration and Public Services, Bucharest, Romania Contact information at EDIRC.
Bibliographic data for series maintained by Colesca Sofia ().