EVALUATION OF MUNICIPAL SERVICES IN SELECTED WARDS OF DHAKA CITY CORPORATION: CITIZEN’S PERSPECTIVE

Mohammad Shakil Akther (), Ishrat Islam () and Md Musleh Uddin Hasan ()
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Mohammad Shakil Akther: Bangladesh University of Engineering and Technology, Dhaka, Bangladesh
Ishrat Islam: Bangladesh University of Engineering and Technology, Dhaka, Bangladesh
Md Musleh Uddin Hasan: Bangladesh University of Engineering and Technology, Dhaka, Bangladesh

Theoretical and Empirical Researches in Urban Management, 2009, vol. 4, issue 1S, 133-145

Abstract: Dhaka city is the home of more than five million and is one of the most densely populated cities of the world. Dhaka City Corporation is responsible for providing various services to its citizen with its limited resources. ‘Citizen Report Card’ is one of the new methods to measure the performance of civic services provided by urban government. This study used this method to measure the performance of waste management, mosquito control and certification service offered by Dhaka City Corporation in some selected wards of Dhaka City. The performance of each of these services is ranked using The Urban Governance Indicator value. The study concluded that citizen of Dhaka ranked the waste management and certification service as fair while mosquito control service was identified as poor. The paper ended with a discussion on possible improvement of quality of services.

Keywords: Dhaka City Corporation; Citizen Report Card; Municipal Services; The Urban Governance Initiative Index (TUGI). (search for similar items in EconPapers)
JEL-codes: H80 L30 O18 (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:rom:terumm:v:4:y:2009:i:1s:p:133-145

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