pASSENGER’S SATISFACTION WITH PUBLIC BUS TRANSPORT SERVICES IN GHANA: A CASE STUDY OF KUMASI–ACCRA ROUTE
Eric Aidoo (),
William Agyemang (),
Jane E. Monkah () and
Francis K. Afukaar ()
Additional contact information
William Agyemang: CSIR-Building and Road Research Institute, Box UP 40, Kumasi, Ghana
Jane E. Monkah: CSIR-Building and Road Research Institute, Box UP 40, Kumasi, Ghana
Francis K. Afukaar: CSIR-Building and Road Research Institute, Box UP 40, Kumasi, Ghana
Theoretical and Empirical Researches in Urban Management, 2013, vol. 8, issue 2, 33-44
Road transport forms part of the daily activities of individuals and it is the principal mode of transport in Ghana. In many parts of the world, individuals tend to use their private vehicles due to lack of satisfaction they derive from the services of public transport. In this paper, passengers satisfaction with public transport services in Ghana has been investigated using binary logistic regression model. Among the sampled passengers, the results indicate that 15%, 63.2%, 20.8% and 1% believed that the overall service quality of public transport is excellent, good, moderate and poor respectively. From the estimated binary logit model, passengers rating for overall service quality tend to increase when they are satisfied with service components such as fare structure (OR=1.897; 95%CI=1.08-3.33), crime rate at bus station (OR=1.829, 95%CI=1.05-3.18) and traffic safety record of the bus (OR=4.407; 95%CI=2.64-7.36). It was established that, passenger’s satisfaction with public transport service is highly influenced by bus traffic safety record. Thus, to retain existing and attract new users, policies relating to passengers safety and comfort as well as fare and control of crime rate at the bus station should be targeted and improved upon. They are the service components that users valued most.
Keywords: public Transport; Service Quality; Passenger Satisfaction; Binary logit model. (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3) Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:rom:terumm:v:8:y:2013:i:2:p:33-44
Access Statistics for this article
Theoretical and Empirical Researches in Urban Management is currently edited by Colesca Sofia
More articles in Theoretical and Empirical Researches in Urban Management from Research Centre in Public Administration and Public Services, Bucharest, Romania Contact information at EDIRC.
Bibliographic data for series maintained by Colesca Sofia (). This e-mail address is bad, please contact .