E-GOVERNMENT ADOPTION: THE CHALLENGE OF DIGITAL DIVIDE BASED ON JORDANIANS’ PERCEPTIONS

Emad Abu-Shanab () and Rawan Khasawneh ()
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Emad Abu-Shanab: Information Technology College, Yarmouk University, Irbid, 21163, Jordan
Rawan Khasawneh: Jordan University of Science and Technology, Irbid,22110, Jordan

Theoretical and Empirical Researches in Urban Management, 2014, vol. 9, issue 4, 5-19

Abstract: E-government initiatives are facing many challenges in reaching citizens and businesses. One of theses challenges is the digital divide, which makes it difficult for citizens to access the Internet. The digital divide prevents citizens from using the e-government services based on three perceptions: infrastructure accessibility, knowledge and skill level, and perception level. This study tries to explore the perceptions of Jordanians in regard to the major digital divide categories: age, gender, accessibility, education, geography, and income. The literature was reviewed to understand the major issues of digital divide in relation to the three levels and build an instrument to measure citizens’ perceptions regarding the six types of digital divide. A sample of 450 citizens filled the survey, where two types of statistical analysis were conducted. Data results and conclusions are depicted at the end of this paper.

Keywords: E-government; digital divide; technology penetration; e-government adoption; Jordan. (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:rom:terumm:v:9:y:2014:i:4:p:5-19

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