Impact of Factors Causing Internal Conflict on the Effectiveness of Managing and Handling Conflict in the Jordanian Banks

Abas Salem Rawashdeh and Ahmad Hashem Al-Assaf
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Abas Salem Rawashdeh: Department of Business Administration, Faculty of Business, Al-Zaytoonah University of Jordan, Jordan
Ahmad Hashem Al-Assaf: Department of Business Administration, Faculty of Business, Al-Zaytoonah University of Jordan, Jordan

Review of Applied Socio-Economic Research, 2019, vol. 17, issue 1, 42-56

Abstract: The purpose of this paper is to investigate whether the factors causing internal conflict affect the effectiveness of the methods used in handling these conflicts. The main instruments of research used in this study were the survey questionnaire. Data gathered from the (192) respondents were statistically treated and analyzed using arithmetic weighted mean, it was interpreted based on the Likert scale, in testing the hypotheses multiple regression was used. The results showed that the following causes of conflict, task interdependencies, different goals of subunits, bureaucratic factors, communication problems, competition for scarce resources, differences in the performance standards, and differentiation were noted to be linked to the effectiveness of the conflict handling methods. Management, departments, units, division's heads, and team leaders of the Jordanian commercial banks favor resolving conflicts. It was found that, regardless of what causes conflicts, they were able to contain and resolve conflicts, using all different styles and modes of conflict handling methods. The result of the multiple regression test revealed that there was a significant positive effect of the factors causing conflict on all different styles and techniques, used in handling conflicts. It was concluded that avoidance style, would not resolve the conflict, and it might negatively affect the behavior of individuals, so it should be averted. Using the collaborating mode would encourage positive interactions among members of the organization, resulting in a more cooperative working environment. The compromising method should be used in a way that will satisfy all conflicting parties, to ensure that, the focus would be on achieving goals of the entire organization.

Keywords: Accommodating; Collaborating; Compromising; Conflict; Goal incompatibility (search for similar items in EconPapers)
JEL-codes: M12 M21 (search for similar items in EconPapers)
Date: 2019
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