Service technologies as factor of service and tourism companies' competitiveness

Zhanna Gornostaeva () and Vladimir Zhidkov
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Zhanna Gornostaeva: Institute of the Service Sector and Entrepreneurship (branch) Don State Technical University in Stavropol, Russia
Vladimir Zhidkov: The Technological Institute of Service (branch) Don State Technical University in Stavropol, Russia

Review of Applied Socio-Economic Research, 2014, vol. 8, issue 2, 78-86

Abstract: The authors define the role of service technology in shaping the quality of service and tourism companies, the authors' method of measuring the quality of service and tourism businesses and developing a conceptual model of quality of service and the conceptual model of the internal quality of the service, and also carry out testing of the model on the example of the 'Intourist' Hotel in Volgograd, Russia.

Keywords: competitiveness; quality of services; service and tourism companies; service technology (search for similar items in EconPapers)
JEL-codes: M31 (search for similar items in EconPapers)
Date: 2014
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