Capabilities for smart services in manufacturing companies

Lucie Kaňovská

Littera Scripta, 2019, vol. 12, issue 2

Abstract: A lot of manufacturing companies supply their tangible products accompanied with suitable services to their customers. Currently also smart services are being added to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses fight with lack of money, insufficient digital technologies or unskilled employees. The aim of the paper is focused on significant capabilities of SMEs, which are crucial for smart service provision in manufacturing companies. To fulfil the research aim, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings show that respondents consider wide range of possible capabilities, which could be divided into three main categories, such as technical equipment, internal readiness and knowledge and involvement of customers.

Keywords: capabilities; servitization; smart services; SMEs; electrotechnical manufacturers. (search for similar items in EconPapers)
Date: 2019
References: Add references at CitEc
Citations:

Downloads: (external link)
https://littera-scripta.com/articles/capabilities- ... g-companies-5f265cce (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rsg:littra:2019-015

DOI: 10.36708/Littera_Scripta2019/2/3

Access Statistics for this article

More articles in Littera Scripta from VSTE
Bibliographic data for series maintained by Robin Kunju Mol Raj ().