Total Quality and Performance Productivity in Romanian Cooperative Banks

Liliana-Aurora Constantinescu and Adrian Constantinescu
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Liliana-Aurora Constantinescu: "Dimitrie Cantemir" Christian University, Brasov, Romania,
Adrian Constantinescu: "Lucian Blaga" University, Sibiu, Romania

Romanian Statistical Review Supplement, 2012, vol. 60, issue 2, 54-59

Abstract: In this study, the authors intends to approach the concept of quality management at credit institutions as consisting of placing the client in the centre of the units activity and the suborordination of all activities to the imperative to fully satisfy him. These are also presented the conditions involves in fulfilment of the imperatives of total quality programme of European credit institutions.

Keywords: Cooperative banks; total quality management; client satisfaction; client fidelity; profit (search for similar items in EconPapers)
JEL-codes: G01 G21 G23 (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:rsr:supplm:v:60:y:2012:i:2:p:54-59

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