Factors Affecting Job Stress: A Study on Call Centers In Bangladesh

Mohammad Ishtiak Uddin and Sadia Tangem

International Journal of Management Sciences, 2014, vol. 3, issue 6, 389-397

Abstract: The purpose of this study is to find out the factors that affect stress among the employees working in call centers’ in Bangladesh. A total number of 120 employees were selected through simple random sampling technique (lottery method). To collect primary data a well structured and close-ended questionnaire has been used. The data were analyzed and interpreted using linear regression, coefficient analysis and SPSS 16.0 to serve the purpose of the study. The study concluded with the observation that greater part of the respondents gives weights on working condition, performance target and compensation system as major factors of their job stress where the employees will feel unwelcomed in the organization. This research paper is likely to take part in pressuring the top management of call centers’ to enhance organizational support activities.

Keywords: Stress; Job Stress; Call Centers; Employees. (search for similar items in EconPapers)
Date: 2014
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