Maritime Students’ Satisfaction on the Services of one Training Center in the Philippines

Michael John Dacuray, Renz De La Rosa, Jonas De Chavez, Paul Christopher Dolor, Leslie Joy Guevarra, Beverly T. Caiga and Leoncio B. Mandigma

International Journal of Management Sciences, 2014, vol. 4, issue 8, 343-353

Abstract: The researchers pursued this study on the level of satisfaction of maritime students on the training and services offered by Lyceum Maritime Training Center (LMTC) because this study could contribute to the continuous enhancement of service quality of LMTC. The researchers primarily aimed to investigate the level of satisfaction of maritime students in relation to the training, service, administration, instruction, and facility, and evaluate their level of agreement towards the problems encountered during training. Descriptive type of research was utilized in the study. Results showed that maritime students were highly satisfied with the LMTC administration, facilities and equipment while they were satisfied with the training and services, and academic instruction. Results also showed that maritime students encountered some problems regarding the training and services. An action plan was proposed to recognize the areas for further improvement, and address them accordingly towards establishing higher satisfaction rate among students –– a baseline standard of performance and a possible standard of excellence.

Keywords: Satisfaction; Training; Administration; Instruction; Facility (search for similar items in EconPapers)
Date: 2014
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